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Terms and Conditions

  1. By instructing CMRD you act on your behalf you are entering into a contract that entitles CMRD to 30% of any deposit and commission received by either CMRD or yourself direct following instruction.
  2. CMRD can only act in good faith on the information you provide and are not responsible for any issues arising from incorrect information.
  3. The process you engage CMRD to pursue is limited to the recovery of rental deposit and compensation only.
  4. Any information, letters and literature given to you by CMRD remains confidential between yourself and CMRD.
  5. CMRD will use its best endeavours to secure the return of your deposit and compensation within the guidelines of the law, where commercially sensible CMRD will enter into arrangements to pay with your landlord in order secure payment for you. We will charge an admin fee of 5% on these long term payment arrangements.
  6. Before commencing court action CMRD will contact you for instruction and may request a payment on account.
  7. Website Terms and Conditions and Privacy Policy

    Privacy & Cookies Policy

    This page contains the information gathering and use policies adopted by Claim My Rental Deposit (CMRD) in connection with this website. These policies are subject to review from time to time and any changes will be included within this section of the site. CMRD is not responsible for the privacy policies of third party sites to which links are provided. You should check the privacy policies of these sites before providing any personal information.

    Collection of Information

    IP addresses of visitors are logged for administration purposes. The IP address indicates the location of your computer on the internet. This information may be aggregated to provide statistical information about the users of our site. No individual user will be identifiable from this information, which is used to ensure that the CMRD website reflects the needs of its users. IP addresses are not used to track your session and are not linked to anything personally identifiable. CMRD does not require registration for access to the main site. It will normally be clear when personal information is being collected.

    Personal information is generally collected for the following purpose:

    • so we can deliver requested materials or information
    • research your claim

    The information required is the minimum necessary to enable CMRD to deal with your enquiry but additional information may be requested to help us provide the most appropriate response. If such additional information is requested, it is highlighted and its provision is voluntary.

    Use of Information

    Information is used only for the specific purpose for which it was provided except where you explicitly select to receive other information from CMRD. When requesting material or asking someone to contact you, you will have the option to request other information that may be of interest.

    You have the right to access your personal data that you have submitted through the website.

    You can opt out of receiving information from CMRD or request that you personal details are deleted from our system at any time by e-mailing: info@claimmyrentaldeposit.co.uk .

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    Accuracy of Information

    CMRD assumes responsibility for keeping an accurate record of personal data once you have submitted the information, but not for confirming the on-going accuracy of your personal information. If you advise CMRD that your personal data is no longer accurate, it will be amended where practical.

    Provision of Information to Third Parties

    Information is normally only provided to a third party if it is required to deal with your enquiry, but there may be other circumstances where CMRD is required to provide information as a result of legal process.

    CMRD does not undertake any marketing activities for third parties, nor does it provide information to third parties for their own marketing purposes.

    Retention of Information

    Information is kept for as long as is necessary to fulfill your request or job application but may be kept for later reference in case there is information we can provide to you or in case of other vacancies arising.

    Where you have consented to additional information being provided by CMRD your details will be retained for a reasonable time.

    Cookies and Other Tracking Technologies

    When you interact with our Website or e-mails, we (or our third-party service providers) may use cookies, clear gifs, web beacons, Flash LSOs, or similar technologies to track user activity and to collect user data. We may at times combine this data with personal information that we have collected about you, as described in ‘Uses of Information’ above.

    Cookies: A cookie is a piece of data stored on the user’s hard drive containing information about the user. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser settings to block them in the future. The help notes in most browsers will tell you how to prevent your computer from accepting new cookies, how to delete any cookies already received, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Information on how to do this in many browsers is available from a number of external websites including: http://www.civicuk.com/cookie-law/indexand www.aboutcookies.org.

    If you choose to disable cookies: Visitors to our Websites who disable their web browser’s ability to accept cookies will be able to browse the Website to some extent, but some of the features may not function properly. Please note that not all other tracking technologies can be disabled.

    E-mail Tracking: In our e-mails (for example, our occasional e-mail newsletters), we use tracking technologies, including web beacon images. E-mail tracking will be activated when you download and display images in our e-mails or click on any link within our e-mails. It is not possible to turn off link tracking technologies but you can choose to set your e-mail client never to display images. Instructions for this will be found within your e-mail software or service.

    We may use the information that we collect about you through cookies and other tracking devices for the purposes described above and also as described in the section below entitled “Aggregate Information.”

    IP Addresses

    IP addresses accessing our Website may be collected by our analytics and administration processes but we do not normally attempt to link IP addresses back to any personally identifiable information. This means that sessions will remain anonymous to us under normal circumstances. However, if we believe that certain visits or visitors to our Website are breaching our Website Terms & Conditions of use, or if we are compelled for legal reasons, we reserve the right to analyse IP address data in conjunction with other data.

    Aggregate Information

    Using cookies and other tracking technologies described above, we may track aggregate information such as, but not limited to, the total number of visitors to our Website, the number of e-mails opened, the number of visitors to particular pages on the Websites, browser types and devices used to access the Website or our e-mails, the broad geographical location of visitors to the Website, referrals to our Website from e-mails and from other websites, and so on, and we may analyse this data for trends and statistics in order to report on performance and to help us improve our Website and services and so run our business effectively. Except as previously described above, this information will be maintained, used and disclosed in aggregate form only and will not contain personally identifiable information. We may use such aggregate information to analyse trends in usage, to help us to improve the services we offer, and to enable us to administer the Websites and the services we offer. We may also gather broad, aggregate, demographic information for reporting purposes and to monitor our performance.

    Security of Information

    The data controller collecting the information described in this statement is Claim My Rental Deposit, of 125 High Street, Stourbridge DY8 1DT. The Company is registered in England and Wales: 10082562. Telephone: 01384 395151.

    Generally accepted standards of technology and operational security have been implemented to protect personal information from loss, misuse, alteration or destruction. All CMRD personnel are required to keep personal information confidential and only authorised persons have access to such information.

    If you have questions about this privacy statement please e-mail: info@claimmyrentaldeposit.co.uk. This email address is being protected from spambots. You need JavaScript enabled to view it.

    This Privacy & Cookies Policy was last updated: May 2016


    The information contained in this website is provided for informational purposes only, and should not be construed as legal advice on any matter.

    The transmission and receipt of information contained on this Web site, in whole or in part, or communication with CMRD via the Internet or e-mail through this website does not constitute or create a client relationship between us and any recipient. You should not send us any confidential information in response to this webpage. Such responses will not create a client relationship, and whatever you disclose to us will not be privileged or confidential unless we have agreed to act on your behalf and you have entered into an agreement with CMRD.

    The material on this website may not reflect the most current legal developments in this area of law. The content and interpretation of the law addressed herein is subject to revision. We disclaim all liability in respect to actions taken or not taken based on any or all the contents of this site to the fullest extent permitted by law. Do not act or refrain from acting upon this information without seeking and obtaining detailed independent professional legal advice.

    Diversity and inclusion

    At CMRD we recognise that people are different – in ways we can see, like age, gender, ethnicity and physical appearance, and in ways we can’t see, like education, social background, religion, sexual orientation, personal experiences and perspectives.

    Looking across our network, the challenges around diversity and inclusion vary. They include meeting obligations to publish data on our people demographics, being able to offer greater opportunities for flexible working, levels of participation in global people networks and developing the talent and skills of our people. In many parts of the world we can’t track our progress using demographic people statistics. Diversity is complex and interpreted differently, and direct links between initiatives and the impact on business performance is hard to attain.